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Cause 2 of 2: The camera isn't used correctly
To take pictures using your phone's camera, the camera needs to be used correctly.
Solution: See how to use the phone camera.
Turn on the camera
Slide your finger right or left on the screen to select PHOTO.
Turn flash on or off
Press the flash icon.
Press the required setting.
Take a picture
Point the camera lens at the back of your phone at the required object.
Press the take picture icon.
Return to the home screen
Press the Home key to return to the home screen.
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