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Cause 1 of 4: No audio files have been transferred to the phone
You can transfer your audio files from your computer to your phone.
Solution: Transfer audio files from your computer to your phone.
Connect phone and computer
Connect the data cable to the socket and to your computer's USB port.
Choose setting for USB connection
Slide your finger downwards starting from the top of the screen.
Press the connections icon.
Press CHARGE & DATA.
Press Transfer files.
Start a file manager on your computer.
Go to the required folder in your computer's or your phone's file system.
Highlight the required file and move or copy it to the required location.
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