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Cause 2 of 6: Bluetooth is turned off on your phone
To use Bluetooth, you need to turn on Bluetooth on your phone.
Solution: Turn on Bluetooth.
Turn Bluetooth on or off
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press the settings icon at the top of the screen.
Press the indicator next to "Bluetooth" to turn the function on or off.
Press the Home key to return to the home screen.
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