Billing & payments
Costs and charges
Calls and contacts
Apps and media
Global online services
Cause 1 of 3: 3G isn't selected as network mode
You can select which network modes your phone can connect to. If your phone is connected to a 2G network, you can't make video calls.
Solution: Select 3G as network mode.
Find "Network mode"
Slide your finger down the display starting from the top edge of your phone.Press the settings icon.
Press Tethering & networks.
Press Mobile networks.
Press Network mode.
Select network mode
Press GSM/WCDMA/LTE auto, GSM/WCDMA auto, WCDMA only or GSM only.
Return to the home screen
Press the home icon to return to the home screen.
Sorry we can't find the content you were looking for. Please close this window and try again.