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Cause 2 of 3: Divert of all calls is turned on
If divert of all calls is turned on, you can't receive any calls on your phone.
Solution: Cancel all diverts.
Find "Call forwarding"
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Call forwarding.
Cancel all diverts
Press the required divert type.
Press TURN OFF.
Return to the home screen
Press the Home key to return to the home screen.
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