Microsoft Lumia 535

Microsoft Lumia 535

Windows Phone 8.1

I can't send and receive email messages on my Microsoft Lumia 535 Windows Phone 8.1

Cause 4 of 4: Your phone hasn't been correctly set up for POP3 email

To send and receive email messages using POP3, your phone needs to be correctly set up for email.

Solution: Set up your phone for POP3 email.

Step 1 of 28

Find "email+accounts"

Slide your finger downwards on the screen.

Step 2 of 28

Find "email+accounts"

Press ALL SETTINGS.

Step 3 of 28

Find "email+accounts"

Press email+accounts.

Step 4 of 28

Create new email account

Press add an account.

Step 5 of 28

Create new email account

Press advanced setup.

Step 6 of 28

Enter email address

Press the field below "Email address" and key in your email address.

Step 7 of 28

Enter password

Press the field below "Password" and key in the required password.

Step 8 of 28

Enter password

Press next.

Step 9 of 28

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 10 of 28

Select account type

Press Internet email.

Step 11 of 28

Enter account name

Press the field below "Account name" and key in the required name.

Step 12 of 28

Enter sender name

Press the field below "Your name" and key in the required sender name.

Step 13 of 28

Enter incoming server

Press the field below "Incoming email server" and key in the name of your email provider's incoming server.

Step 14 of 28

Select server type

Press the drop down list below "Account type".

Step 15 of 28

Select server type

Press POP3.

Step 16 of 28

Enter username

Press the field below "Username" and key in the username for your email account.

Step 17 of 28

Enter outgoing server

Press the field below "Outgoing (SMTP) email server" and key in the name of your email provider's outgoing server.

Step 18 of 28

Turn on SMTP authentication

Press Outgoing server requires authentication to turn on the function.

Step 19 of 28

Turn on SMTP authentication

Press Use the same username and password for sending email to turn on the function.

Step 20 of 28

Turn off encryption of incoming email messages

Press advanced settings.

Step 21 of 28

Turn off encryption of incoming email messages

Press Require SSL for incoming email to turn off the function.

Step 22 of 28

Turn off encryption of outgoing email messages

Press Require SSL for outgoing email to turn off the function.

Step 23 of 28

Select setting for email message synchronisation

Press the drop down list below "Download new content".

Step 24 of 28

Select setting for email message synchronisation

Press the required setting.

Step 25 of 28

Select period for email message synchronisation

Press the drop down list below "Download email from".

Step 26 of 28

Select period for email message synchronisation

Press the required setting.

Step 27 of 28

Finish setup

Press sign in.

Step 28 of 28

Return to the home screen

Press the Home key to return to the home screen.

1 Find "email+accounts"

Slide your finger downwards on the screen.
Press ALL SETTINGS.
Press email+accounts.

2 Create new email account

Press add an account.
Press advanced setup.
If the name of your email provider is on the list, press this instead.

3 Enter email address

Press the field below "Email address" and key in your email address.

4 Enter password

Press the field below "Password" and key in the required password.
Press next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select account type

Press Internet email.

6 Enter account name

Press the field below "Account name" and key in the required name.

7 Enter sender name

Press the field below "Your name" and key in the required sender name.

8 Enter incoming server

Press the field below "Incoming email server" and key in the name of your email provider's incoming server.

9 Select server type

Press the drop down list below "Account type".
Press POP3.

10 Enter username

Press the field below "Username" and key in the username for your email account.

11 Enter outgoing server

Press the field below "Outgoing (SMTP) email server" and key in the name of your email provider's outgoing server.

12 Turn on SMTP authentication

Press Outgoing server requires authentication to turn on the function.
Press Use the same username and password for sending email to turn on the function.

13 Turn off encryption of incoming email messages

Press advanced settings.
Press Require SSL for incoming email to turn off the function.

14 Turn off encryption of outgoing email messages

Press Require SSL for outgoing email to turn off the function.

15 Select setting for email message synchronisation

Press the drop down list below "Download new content".
Press the required setting.

16 Select period for email message synchronisation

Press the drop down list below "Download email from".
Press the required setting.

17 Finish setup

Press sign in.

18 Return to the home screen

Press the Home key to return to the home screen.