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Cause 1 of 4: Your phone hasn't been correctly set up for POP3 email
To send and receive email messages using POP3, your phone needs to be correctly set up for email.
Solution: Set up your phone for POP3 email.
Slide your finger downwards on the screen.
Press ALL SETTINGS.
Create new email account
Press add an account.
Press advanced setup.
Enter email address
Press the field below "Email address" and key in your email address.
Press the field below "Password" and key in the required password.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Select account type
Press Internet email.
Enter account name
Press the field below "Account name" and key in the required name.
Enter sender name
Press the field below "Your name" and key in the required sender name.
Enter incoming server
Press the field below "Incoming email server" and key in the name of your email provider's incoming server.
Select server type
Press the drop down list below "Account type".
Press the field below "Username" and key in the username for your email account.
Enter outgoing server
Press the field below "Outgoing (SMTP) email server" and key in the name of your email provider's outgoing server.
Turn on SMTP authentication
Press Outgoing server requires authentication to turn on the function.
Press Use the same username and password for sending email to turn on the function.
Turn off encryption of incoming email messages
Press advanced settings.
Press Require SSL for incoming email to turn off the function.
Turn off encryption of outgoing email messages
Press Require SSL for outgoing email to turn off the function.
Select setting for email message synchronisation
Press the drop down list below "Download new content".
Press the required setting.
Select period for email message synchronisation
Press the drop down list below "Download email from".
Press sign in.
Return to the home screen
Press the Home key to return to the home screen.
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