Samsung Galaxy A90 5G

Samsung Galaxy A90 5G

Android 9.0

I can't send and receive email messages on my Samsung Galaxy A90 5G Android 9.0

Cause 3 of 5: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 31

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 31

Find "Accounts"

Press the settings icon.

Step 3 of 31

Find "Accounts"

Press Accounts and backup.

Step 4 of 31

Find "Accounts"

Press Accounts.

Step 5 of 31

Create new email account

Press Add account.

Step 6 of 31

Select server type

Press Exchange.

Step 7 of 31

Enter email address

Press the field below "Enter your email address" and key in your email address.

Step 8 of 31

Enter email address

Press NEXT.

Step 9 of 31

Enter password

Press the field below "Password" and key in the password for your email account.

Step 10 of 31

Enter password

Press NEXT.

Step 11 of 31

Select client certificate

To turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.

Step 12 of 31

Select client certificate

Press NEXT.

Step 13 of 31

Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

Step 14 of 31

Enter server name

Press the field below "Server" and key in the server address.

Step 15 of 31

Enter port number

Press the field below "Port" and key in the port number.

Step 16 of 31

Turn encryption of incoming email on or off

Press the field below "Security type".

Step 17 of 31

Turn encryption of incoming email on or off

Press the required setting to turn the function on or off.

Step 18 of 31

Turn encryption of incoming email on or off

Press NEXT.

Step 19 of 31

Enter email account name

Press the field below "Account name (optional)" and key in the required name.

Step 20 of 31

Enter email account name

Press NEXT.

Step 21 of 31

Enter sender name

Press the required email account.

Step 22 of 31

Enter sender name

Press Account settings.

Step 23 of 31

Enter sender name

Press the required email account.

Step 24 of 31

Enter sender name

Press the field below "Your name" and key in the required sender name.

Step 25 of 31

Enter sender name

Press OK.

Step 26 of 31

Select settings for retrieval of new email messages

Press Sync frequency.

Step 27 of 31

Select settings for retrieval of new email messages

Press the required setting.

Step 28 of 31

Turn on email message synchronisation

Press the indicator next to "Sync email" to turn on the function.

Step 29 of 31

Select data types for synchronisation

Press the indicators next to the required data types to turn synchronisation on or off.

Step 30 of 31

Turn email message notifications on or off

Press the indicator next to "Email notifications" to turn the function on or off.

Step 31 of 31

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts and backup.
Press Accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Exchange.

4 Enter email address

Press the field below "Enter your email address" and key in your email address.
Press NEXT.

5 Enter password

Press the field below "Password" and key in the password for your email account.
Press NEXT.

6 Select client certificate

To turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.
Press NEXT.

7 Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

8 Enter server name

Press the field below "Server" and key in the server address.

9 Enter port number

Press the field below "Port" and key in the port number.

10 Turn encryption of incoming email on or off

Press the field below "Security type".
Press the required setting to turn the function on or off.
Press NEXT.

11 Enter email account name

Press the field below "Account name (optional)" and key in the required name.
Press NEXT.

12 Enter sender name

Press the required email account.
Press Account settings.
Press the required email account.
Press the field below "Your name" and key in the required sender name.
Press OK.

13 Select settings for retrieval of new email messages

Press Sync frequency.
Press the required setting.

14 Turn on email message synchronisation

Press the indicator next to "Sync email" to turn on the function.

15 Select data types for synchronisation

Press the indicators next to the required data types to turn synchronisation on or off.

16 Turn email message notifications on or off

Press the indicator next to "Email notifications" to turn the function on or off.

17 Return to the home screen

Press the Home key to return to the home screen.

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