Samsung Galaxy Core Prime

Samsung Galaxy Core Prime

I can't make video calls - Samsung Galaxy Core Prime

Cause 1 of 3: 3G isn't selected as network mode

You can select which network modes your phone can connect to. If your phone is connected to a 2G network, you can't make video calls.

Solution: Select 3G as network mode.

Step 1 of 6

Find "Network mode"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 2 of 6

Find "Network mode"

Press More networks.

Step 3 of 6

Find "Network mode"

Press Mobile networks.

Step 4 of 6

Find "Network mode"

Press Network mode.

Step 5 of 6

Select network mode

Press LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.

Step 6 of 6

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Network mode"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.
Press More networks.
Press Mobile networks.
Press Network mode.

2 Select network mode

Press LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.

3 Return to the home screen

Press the Home key to return to the home screen.