Samsung Galaxy J3 (2016)

Samsung Galaxy J3 (2016)

Android 5.1.1

I can't make video calls on my Samsung Galaxy J3 (2016) Android 5.1.1

Cause 1 of 4: The phone is set to use the wrong network mode

If your phone is set to use 2G networks only, you can't make video calls.

Solution: Turn on automatic network mode selection.

Step 1 of 6

Find "Network mode"

Slide your finger downwards starting from the top of the screen.

Step 2 of 6

Find "Network mode"

Press the settings icon.

Step 3 of 6

Find "Network mode"

Press Mobile networks.

Step 4 of 6

Find "Network mode"

Press Network mode.

Step 5 of 6

Select network mode

Press the required network mode.

Step 6 of 6

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Network mode"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Mobile networks.
Press Network mode.

2 Select network mode

Press the required network mode.
There may be different network modes available depending on where you are. If you set your phone to automatic network selection, it will always find the network with the highest data speed and best signal.

3 Return to the home screen

Press the Home key to return to the home screen.