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Cause 1 of 2: Silent mode is turned on
When you turn on silent mode, all phone sounds are turned off.
Solution: Turn off silent mode.
Turn silent mode on or off
Slide your finger downwards starting from the top of the screen.
Press the sound settings icon the necessary number of times to turn silent mode on or off.
Return to the home screen
Press the Home key to return to the home screen.
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