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Cause 1 of 4: No audio files have been transferred to your phone
If no audio files have been transferred to your phone, you can't play music.
Solution: Transfer audio files from your computer to your phone.
Connect phone and computer
Connect the data cable to the socket and to your computer's USB port.
Select USB connection setting
Slide your finger down the display starting from the top edge of your phone.Press the connectivity icon.
Press Media device (MTP) until the function is turned on.
Start a file manager on your computer.
Go to the required folder in your computer's or your phone's file system.
Highlight a file and move or copy it to the required location.
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