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Cause 1 of 1: The message tone has been turned off
For you to hear the message tone when you get a message, the message tone needs to be turned on.
Solution: Turn on the message tone.
Find "Messages notifications"
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Sounds and vibration.
Press Notification sounds.
Press Messages notifications.
Turn on message notifications
Press the indicator below "Messages notifications" to turn on the function.
Select message tone
Press Notification sound.
Press the required message tones to hear them.
Once you've found a message tone you like, press the Return key.
Return to the home screen
Press the Home key to return to the home screen.
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