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Cause 1 of 2: Silent mode is turned on
When you turn on silent mode, all phone sounds are turned off.
Solution: Turn off silent mode.
Turn silent mode on or off
Slide two fingers downwards starting from the top the screen.
Press the sound settings icon.
Press DONE to turn on silent mode.
Turn off silent mode
Press the sound settings icon to turn off silent mode.
Return to the home screen
Press the Home key to return to the home screen.
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