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Cause 1 of 2: Bluetooth or Bluetooth visibility is turned off on your phone
Before another device can connect to your phone, Bluetooth visibility needs to be turned on on your phone.
Solution: Turn on Bluetooth and Bluetooth visibility.
Turn Bluetooth on or off
Slide two fingers downwards starting from the top of the screen.
Press Bluetooth to turn the function on or off.
Return to the home screen
Press the Home key to return to the home screen.
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