Vodafone Smart N8

Vodafone Smart N8

Android 7.0

I can't send and receive email messages on my Vodafone Smart N8 Android 7.0

Cause 3 of 5: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 37

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 37

Find "Accounts"

Press the settings icon.

Step 3 of 37

Find "Accounts"

Press Accounts.

Step 4 of 37

Create new email account

Press Add account.

Step 5 of 37

Create new email account

Press Email.

Step 6 of 37

Create new email account

Press Other.

Step 7 of 37

Create new email account

Press NEXT.

Step 8 of 37

Enter email address

Press Email and key in your email address.

Step 9 of 37

Enter email address

Press NEXT.

Step 10 of 37

Select server type

Press Exchange.

Step 11 of 37

Enter password

Press Password and key in the password for your email account.

Step 12 of 37

Enter password

Press NEXT.

Step 13 of 37

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 14 of 37

Enter username

Press the field below "Username" and key in the username.

Step 15 of 37

Enter domain name

Press ADD DOMAIN.

Step 16 of 37

Enter domain name

Press Domain and key in the domain.

Step 17 of 37

Select client certificate

Press SELECT and follow the instructions on the screen to install the required certificate.

Step 18 of 37

Select server address

Press the field below "Server" and key in the server address.

Step 19 of 37

Enter port number

Press the field below "Port" and key in the port number.

Step 20 of 37

Turn SSL encryption on or off

Press the drop down list below "Security type".

Step 21 of 37

Turn SSL encryption on or off

Press the required setting to turn the function on or off.

Step 22 of 37

Turn SSL encryption on or off

Press NEXT.

Step 23 of 37

Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency".

Step 24 of 37

Select setting for retrieval of new email messages

Press the required setting.

Step 25 of 37

Turn email message notifications on or off

Press Notify me when email arrives to turn the function on or off.

Step 26 of 37

Turn contact synchronisation on or off

Press Sync contacts from this account to turn the function on or off.

Step 27 of 37

Turn calendar synchronisation on or off

Press Sync calendar from this account to turn the function on or off.

Step 28 of 37

Turn on email message synchronisation

Press Sync emails from this account to turn on the function.

Step 29 of 37

Turn on email message synchronisation

Press NEXT.

Step 30 of 37

Enter email account name

Press the field below "Give this account a name" and key in the name of the email account.

Step 31 of 37

Enter email account name

Press FINISH.

Step 32 of 37

Find "Account settings"

Press the required account type.

Step 33 of 37

Find "Account settings"

Press Account settings.

Step 34 of 37

Enter sender name

Press the required account.

Step 35 of 37

Enter sender name

Press Your name.

Step 36 of 37

Enter sender name

Key in the required name for the email account and press OK.

Step 37 of 37

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.

2 Create new email account

Press Add account.
Press Email.
Press Other.
Press NEXT.

3 Enter email address

Press Email and key in your email address.
Press NEXT.

4 Select server type

Press Exchange.

5 Enter password

Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

6 Enter username

Press the field below "Username" and key in the username.

7 Enter domain name

Press ADD DOMAIN.
Press Domain and key in the domain.

8 Select client certificate

Press SELECT and follow the instructions on the screen to install the required certificate.

9 Select server address

Press the field below "Server" and key in the server address.

10 Enter port number

Press the field below "Port" and key in the port number.

11 Turn SSL encryption on or off

Press the drop down list below "Security type".
Press the required setting to turn the function on or off.
Press NEXT.

12 Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency".
Press the required setting.

13 Turn email message notifications on or off

Press Notify me when email arrives to turn the function on or off.

14 Turn contact synchronisation on or off

Press Sync contacts from this account to turn the function on or off.

15 Turn calendar synchronisation on or off

Press Sync calendar from this account to turn the function on or off.

16 Turn on email message synchronisation

Press Sync emails from this account to turn on the function.
Press NEXT.

17 Enter email account name

Press the field below "Give this account a name" and key in the name of the email account.
Press FINISH.

18 Find "Account settings"

Press the required account type.
Press Account settings.

19 Enter sender name

Press the required account.
Press Your name.
Key in the required name for the email account and press OK.

20 Return to the home screen

Press the Home key to return to the home screen.

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