Apple iPhone Air

Apple iPhone Air

iOS 26

I can't send and receive email messages on my Apple iPhone Air iOS 26

Cause 1 of 3: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, your phone needs to be correctly set up for Exchange email.

Solution: Set up your phone for Exchange email.

Step 1 of 29

Find "Mail Accounts"

Press Settings.

Step 2 of 29

Find "Mail Accounts"

Press Apps.

Step 3 of 29

Find "Mail Accounts"

Press Mail.

Step 4 of 29

Find "Mail Accounts"

Press Mail Accounts.

Step 5 of 29

Create new email account

Press Add Account.

Step 6 of 29

Enter email address

Press the field below "Enter your email address" and key in your email address.

Step 7 of 29

Enter email address

Press Next.

Step 8 of 29

Select email type

Press Microsoft Exchange.

Step 9 of 29

Enter email account name

Press Description and key in the required name.

Step 10 of 29

Enter email account name

Press Next.

Step 11 of 29

Enter email account name

Press Sign In.

Step 12 of 29

Enter email account name

Press Continue.

Step 13 of 29

Enter password

Press Password and key in the password for your email account.

Step 14 of 29

Enter password

Press Sign in.

Step 15 of 29

Select settings for synchronisation of data

Press the indicators next to the required data types to turn synchronisation of each data type on or off.

Step 16 of 29

Select settings for synchronisation of data

Press Save. Your email account has now been set up. To select more settings for e.g. SSL encryption and retrieval of new email messages, proceed with the following steps.

Step 17 of 29

Select settings for synchronisation of data

Press arrow left.

Step 18 of 29

Turn on SSL encryption

Press the name of the Exchange email account you've just set up.

Step 19 of 29

Turn on SSL encryption

Press Account Settings.

Step 20 of 29

Turn on SSL encryption

Press Advanced Settings.

Step 21 of 29

Turn on SSL encryption

Press the indicator next to "Use SSL" to turn on the function.

Step 22 of 29

Turn on SSL encryption

Press arrow left.

Step 23 of 29

Turn on SSL encryption

Press Done.

Step 24 of 29

Turn on SSL encryption

Press arrow left.

Step 25 of 29

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 26 of 29

Select setting for retrieval of new email messages

Press the indicator next to "Push" to turn the function on or off.

Step 27 of 29

Select setting for retrieval of new email messages

If you turn off the function, press the required setting.

Step 28 of 29

Select setting for retrieval of new email messages

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Step 29 of 29

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Mail Accounts"

Press Settings.
Press Apps.
Press Mail.
Press Mail Accounts.

2 Create new email account

Press Add Account.

3 Enter email address

Press the field below "Enter your email address" and key in your email address.
Press Next.

4 Select email type

Press Microsoft Exchange.

5 Enter email account name

Press Description and key in the required name.
Press Next.
Press Sign In.
Press Continue.

6 Enter password

Press Password and key in the password for your email account.
Press Sign in.

7 Select settings for synchronisation of data

Press the indicators next to the required data types to turn synchronisation of each data type on or off.
Press Save. Your email account has now been set up. To select more settings for e.g. SSL encryption and retrieval of new email messages, proceed with the following steps.
Press arrow left.

8 Turn on SSL encryption

Press the name of the Exchange email account you've just set up.
Press Account Settings.
Press Advanced Settings.
Press the indicator next to "Use SSL" to turn on the function.
It's recommended that you turn on SSL encryption so that all email messages you send and receive are encrypted and secured in the best possible way.
Press arrow left.
Press Done.
Press arrow left.

9 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.

10 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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