FAIRPHONE Fairphone 3

FAIRPHONE Fairphone 3

Android 9.0

I can't send and receive email messages on my FAIRPHONE Fairphone 3 Android 9.0

Cause 5 of 5: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 22

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 22

Find "Accounts"

Press the settings icon.

Step 3 of 22

Find "Accounts"

Press Accounts.

Step 4 of 22

Create new email account

Press Add account.

Step 5 of 22

Select server type

Press Exchange.

Step 6 of 22

Enter email address

Press the field below "Email" and key in your email address.

Step 7 of 22

Enter email address

Press Next.

Step 8 of 22

Enter password

Press Password and key in the password for your email account.

Step 9 of 22

Install security certificate

Press SELECT and follow the instructions on the screen to install the required certificate.

Step 10 of 22

Enter domain and username

Press the field below "Domain/Username" and key in the domain and username separated by a "\".

Step 11 of 22

Select server address

Press the field below "Server" and key in the server address.

Step 12 of 22

Enter port number

Press the field below "Port" and key in the required port number.

Step 13 of 22

Turn SSL encryption on or off

Press the drop down list below "Security type".

Step 14 of 22

Turn SSL encryption on or off

Press the required setting.

Step 15 of 22

Turn SSL encryption on or off

Press Next and follow the instructions on the screen to turn server synchronisation on or off.

Step 16 of 22

Turn SSL encryption on or off

Press Done.

Step 17 of 22

Select settings for retrieval of new email messages

Press the required email account.

Step 18 of 22

Select settings for retrieval of new email messages

Press Account sync.

Step 19 of 22

Turn calendar synchronisation on or off

Press the indicator next to "Calendar" to turn the function on or off.

Step 20 of 22

Turn contact synchronisation on or off

Press the indicator next to "Contacts" to turn the function on or off.

Step 21 of 22

Turn on email message synchronisation

Press the indicator next to "Email" to turn on the function.

Step 22 of 22

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Exchange.

4 Enter email address

Press the field below "Email" and key in your email address.

Press Next.

5 Enter password

Press Password and key in the password for your email account.

6 Install security certificate

Press SELECT and follow the instructions on the screen to install the required certificate.

7 Enter domain and username

Press the field below "Domain/Username" and key in the domain and username separated by a "\".

8 Select server address

Press the field below "Server" and key in the server address.

9 Enter port number

Press the field below "Port" and key in the required port number.

10 Turn SSL encryption on or off

Press the drop down list below "Security type".

Press the required setting.

Press Next and follow the instructions on the screen to turn server synchronisation on or off.

Press Done.

11 Select settings for retrieval of new email messages

Press the required email account.

Press Account sync.

12 Turn calendar synchronisation on or off

Press the indicator next to "Calendar" to turn the function on or off.

13 Turn contact synchronisation on or off

Press the indicator next to "Contacts" to turn the function on or off.

14 Turn on email message synchronisation

Press the indicator next to "Email" to turn on the function.

15 Return to the home screen

Press the Home key to return to the home screen.