Huawei Y5p

Huawei Y5p

Android 10.0

I can't send and receive email messages on my Huawei Y5p Android 10.0

Cause 1 of 5: Your phone hasn't been correctly set up for IMAP email

To send and receive email messages using IMAP, your phone needs to be correctly set up for email.

Solution: Set up your phone for IMAP email.

Step 1 of 38

Find "Accounts"

Press Settings.

Step 2 of 38

Find "Accounts"

Press Accounts.

Step 3 of 38

Create new email account

Press Add an account.

Step 4 of 38

Create new email account

Press Email.

Step 5 of 38

Enter email address

Press Email address and key in your email address.

Step 6 of 38

Enter password

Press Password and key in the password for your email account.

Step 7 of 38

Enter password

Press SIGN IN.

Step 8 of 38

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 9 of 38

Select server type

Press IMAP.

Step 10 of 38

Enter username

Press the field below "Username" and key in the username for your email account.

Step 11 of 38

Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

143
Step 12 of 38

Enter incoming port

Press the field below "Port" and key in 143.

Step 13 of 38

Turn off encryption of incoming email messages

Press Security type.

Step 14 of 38

Turn off encryption of incoming email messages

Press None.

Step 15 of 38

Turn off encryption of incoming email messages

Press NEXT.

Step 16 of 38

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

25
Step 17 of 38

Enter outgoing port

Press the field below "Port" and key in 25.

Step 18 of 38

Turn off encryption of outgoing email messages

Press Security type.

Step 19 of 38

Turn off encryption of outgoing email messages

Press None.

Step 20 of 38

Turn on SMTP authentication

Press the field next to "Require sign-in" to turn on the function.

Step 21 of 38

Turn on SMTP authentication

Press the field below "Username" and key in the username for your email the email provider's outgoing server.

Step 22 of 38

Turn on SMTP authentication

Press the field below "Password" and key in the password for your email provider's outgoing server.

Step 23 of 38

Turn on SMTP authentication

Press NEXT.

Step 24 of 38

Select setting for retrieval of new email messages

Press Sync frequency.

Step 25 of 38

Select setting for retrieval of new email messages

Press the required setting.

Step 26 of 38

Turn email message notifications on or off

Press the field next to "Notify me when email arrives" to turn the function on or off.

Step 27 of 38

Turn on email message synchronisation

Press the field next to "Sync email from this account" to turn on the function.

Step 28 of 38

Turn on email message synchronisation

Press NEXT.

Step 29 of 38

Return to the home screen

Press the Home key to return to the home screen.

Step 30 of 38

Find "Settings"

Press Email.

Step 31 of 38

Find "Settings"

Press the menu icon.

Step 32 of 38

Find "Settings"

Press Settings.

Step 33 of 38

Enter email account name

Press the required email account.

Step 34 of 38

Enter email account name

Press Account name and key in the required name.

Step 35 of 38

Enter email account name

Press OK.

Step 36 of 38

Enter sender name

Press Your name and key in the required sender name.

Step 37 of 38

Enter sender name

Press OK.

Step 38 of 38

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Press Settings.
Press Accounts.

2 Create new email account

Press Add an account.
Press Email.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.
Press SIGN IN.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press IMAP.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 143.
143

9 Turn off encryption of incoming email messages

Press Security type.
Press None.
Press NEXT.

10 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

11 Enter outgoing port

Press the field below "Port" and key in 25.
25

12 Turn off encryption of outgoing email messages

Press Security type.
Press None.

13 Turn on SMTP authentication

Press the field next to "Require sign-in" to turn on the function.
Press the field below "Username" and key in the username for your email the email provider's outgoing server.
Press the field below "Password" and key in the password for your email provider's outgoing server.
Press NEXT.

14 Select setting for retrieval of new email messages

Press Sync frequency.
Press the required setting.

15 Turn email message notifications on or off

Press the field next to "Notify me when email arrives" to turn the function on or off.

16 Turn on email message synchronisation

Press the field next to "Sync email from this account" to turn on the function.
Press NEXT.

17 Return to the home screen

Press the Home key to return to the home screen.

18 Find "Settings"

Press Email.
Press the menu icon.
Press Settings.

19 Enter email account name

Press the required email account.
Press Account name and key in the required name.
Press OK.

20 Enter sender name

Press Your name and key in the required sender name.
Press OK.

21 Return to the home screen

Press the Home key to return to the home screen.

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