Microsoft Surface Go 3

Windows 11

I can't use the fingerprint sensor on my Microsoft Surface Go 3 Windows 11

Cause 2 of 2: The operating system hasn't been updated to the latest version

If the laptop operating system hasn't been updated, it may affect the functionality of the fingerprint sensor.

Step 1 of 4

Find "Windows Update"

Click the Windows icon.

Step 2 of 4

Find "Windows Update"

Click Settings.

Step 3 of 4

Find "Windows Update"

Click Windows Update.

Step 4 of 4

Update laptop software

Click Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the laptop software.

Click the Windows icon.

Click Settings.

Click Windows Update.

Click Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the laptop software.