Microsoft Surface Pro 9

Microsoft Surface Pro 9

Windows 11

I can't use the fingerprint sensor on my Microsoft Surface Pro 9 Windows 11

Cause 2 of 2: The operating system hasn't been updated to the latest version

If the laptop operating system hasn't been updated, it may affect the functionality of the fingerprint sensor.

Solution: Update laptop software

Step 1 of 5

Find "Windows Update"

Click the Windows icon.

Step 2 of 5

Find "Windows Update"

Click Settings.

Step 3 of 5

Find "Windows Update"

Click Settings.

Step 4 of 5

Find "Windows Update"

Click Windows Update.

Step 5 of 5

Update laptop software

Click Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the laptop software.

1 Find "Windows Update"

Click the Windows icon.

Click Settings.

Click Settings.

Click Windows Update.

2 Update laptop software

Click Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the laptop software.