Motorola Edge 40 5G

Motorola Edge 40 5G

Android 13

I can't send and receive email messages on my Motorola Edge 40 5G Android 13

Cause 3 of 3: Your phone hasn't been correctly set up for IMAP email

To send and receive email messages using IMAP, your phone needs to be correctly set up for email.

Solution: Set up your phone for IMAP email.

Step 1 of 33

Find "Passwords & accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 33

Find "Passwords & accounts"

Press the settings icon.

Step 3 of 33

Find "Passwords & accounts"

Press Passwords & accounts.

Step 4 of 33

Create new email account

Press Add account.

Step 5 of 33

Select server type

Press Personal (IMAP).

Step 6 of 33

Enter email address

Press the field below "Enter your email address" and key in your email address.

Step 7 of 33

Enter email address

Press NEXT.

Step 8 of 33

Enter password

Press the field below "Password" and key in the password for your email account.

Step 9 of 33

Enter password

Press NEXT.

Step 10 of 33

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 33

Enter username

Press the field below "Username" and key in the username for your email account.

Step 12 of 33

Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

993
Step 13 of 33

Enter incoming port

Press the field below "Port" and key in 993.

Step 14 of 33

Turn on encryption of incoming email messages

Press the drop down list below "Security type".

Step 15 of 33

Turn on encryption of incoming email messages

Press SSL/TLS.

Step 16 of 33

Turn on encryption of incoming email messages

Press NEXT.

Step 17 of 33

Turn on SMTP authentication

Press the indicator next to "Require sign-in" to turn on the function.

Step 18 of 33

Turn on SMTP authentication

Press the field below "Username" and key in the username for your email the email provider's outgoing server.

Step 19 of 33

Turn on SMTP authentication

Press the field below "Password" and key in the password for your email provider's outgoing server.

Step 20 of 33

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

587
Step 21 of 33

Enter outgoing port

Press the field below "Port" and key in 587.

Step 22 of 33

Turn on encryption of outgoing email messages

Press the drop down list below "Security type".

Step 23 of 33

Turn on encryption of outgoing email messages

Press SSL/TLS.

Step 24 of 33

Turn on encryption of outgoing email messages

Press NEXT.

Step 25 of 33

Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency:".

Step 26 of 33

Select setting for retrieval of new email messages

Press the required setting.

Step 27 of 33

Turn email message notifications on or off

Press the field next to "Notify me when emails arrive" to turn the function on or off.

Step 28 of 33

Turn on email message synchronisation

Press the field next to "Sync email for this account" to turn on the function.

Step 29 of 33

Turn on email message synchronisation

Press NEXT.

Step 30 of 33

Enter email account name

Press the field below "Account name (optional)" and key in the required name.

Step 31 of 33

Enter sender name

Press the field below "Your name" and key in the required sender name.

Step 32 of 33

Enter sender name

Press NEXT.

Step 33 of 33

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Passwords & accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Passwords & accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Personal (IMAP).

4 Enter email address

Press the field below "Enter your email address" and key in your email address.
Press NEXT.

5 Enter password

Press the field below "Password" and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 993.
993

9 Turn on encryption of incoming email messages

Press the drop down list below "Security type".
Press SSL/TLS.
It's recommended that you turn on encryption of incoming email messages so that all email messages you receive are encrypted and secured in the best possible way.
Press NEXT.

10 Turn on SMTP authentication

Press the indicator next to "Require sign-in" to turn on the function.
Press the field below "Username" and key in the username for your email the email provider's outgoing server.
Press the field below "Password" and key in the password for your email provider's outgoing server.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

12 Enter outgoing port

Press the field below "Port" and key in 587.
If you're having problems sending email messages, try keying in 465 instead or ask your email provider for the correct outgoing port.
587

13 Turn on encryption of outgoing email messages

Press the drop down list below "Security type".
Press SSL/TLS.
It's recommended that you turn on encryption of outgoing email messages so that all email messages you send are encrypted and secured in the best possible way.
Press NEXT.

14 Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency:".
Press the required setting.

15 Turn email message notifications on or off

Press the field next to "Notify me when emails arrive" to turn the function on or off.

16 Turn on email message synchronisation

Press the field next to "Sync email for this account" to turn on the function.
Press NEXT.

17 Enter email account name

Press the field below "Account name (optional)" and key in the required name.

18 Enter sender name

Press the field below "Your name" and key in the required sender name.
Press NEXT.

19 Return to the home screen

Press the Home key to return to the home screen.

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