Samsung Galaxy A10

Samsung Galaxy A10

Android 9.0

I can't send and receive email messages on my Samsung Galaxy A10 Android 9.0

Cause 2 of 5: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 35

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 35

Find "Accounts"

Press the settings icon.

Step 3 of 35

Find "Accounts"

Press Accounts and backup.

Step 4 of 35

Find "Accounts"

Press Accounts.

Step 5 of 35

Create new email account

Press Add account.

Step 6 of 35

Create new email account

Press Microsoft Exchange ActiveSync.

Step 7 of 35

Enter email address

Press Email address and key in your email address.

Step 8 of 35

Enter password

Press Password and key in the password for your email account.

Step 9 of 35

Enter password

Press Sign in.

Step 10 of 35

Enter domain and username

Press the field below "Domain\username" and key in the domain and username separated by a "\".

Step 11 of 35

Enter server name

Press the field below "Exchange server" and key in the server address.

Step 12 of 35

Turn SSL encryption on or off

Press the field next to "Use secure connection (SSL)" to turn the function on or off.

Step 13 of 35

Turn SSL encryption on or off

Press the field next to "Use client certificate" to turn the function on or off.

Step 14 of 35

Turn SSL encryption on or off

If you turn on the function, press Client certificates and follow the instructions on the screen to install the required certificate.

Step 15 of 35

Turn SSL encryption on or off

Press Sign in.

Step 16 of 35

Return to the home screen

Press the Home key to return to the home screen.

Step 17 of 35

Find "Email"

Slide your finger upwards on the screen.

Step 18 of 35

Find "Email"

Press Samsung.

Step 19 of 35

Find "Email"

Press Email.

Step 20 of 35

Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.

Step 21 of 35

Turn email message notifications on or off

Press the settings icon.

Step 22 of 35

Turn email message notifications on or off

Press Notifications.

Step 23 of 35

Turn email message notifications on or off

Press the indicator next to "Show notifications" below the required email account to turn the function on or off.

Step 24 of 35

Turn email message notifications on or off

Press the Return key.

Step 25 of 35

Turn on email message synchronisation

Press the required account.

Step 26 of 35

Turn on email message synchronisation

Press the indicator next to "Sync emails" to turn on the function.

Step 27 of 35

Enter email account name

Press Account name and colour.

Step 28 of 35

Enter email account name

Key in the required name for the email account and press Done.

Step 29 of 35

Select setting for synchronisation during off-peak hours

Press Email sync schedule.

Step 30 of 35

Select setting for synchronisation during off-peak hours

Press Set sync schedule.

Step 31 of 35

Select setting for synchronisation during off-peak hours

Press the required setting.

Step 32 of 35

Select setting for synchronisation during peak hours

Press the indicator next to "Peak schedule" to turn on the function and follow the instructions on the screen to select the required settings.

Step 33 of 35

Select setting for synchronisation during peak hours

Press the Return key.

Step 34 of 35

Select data types for synchronisation

Press the indicators next to the required data types to turn synchronisation on or off.

Step 35 of 35

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts and backup.

Press Accounts.

2 Create new email account

Press Add account.

Press Microsoft Exchange ActiveSync.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.

Press Sign in.

5 Enter domain and username

Press the field below "Domain\username" and key in the domain and username separated by a "\".

6 Enter server name

Press the field below "Exchange server" and key in the server address.

7 Turn SSL encryption on or off

Press the field next to "Use secure connection (SSL)" to turn the function on or off.

Press the field next to "Use client certificate" to turn the function on or off.

If you turn on the function, press Client certificates and follow the instructions on the screen to install the required certificate.

Press Sign in.

8 Return to the home screen

Press the Home key to return to the home screen.

9 Find "Email"

Slide your finger upwards on the screen.

Press Samsung.

Press Email.

10 Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.

Press the settings icon.

Press Notifications.

Press the indicator next to "Show notifications" below the required email account to turn the function on or off.

Press the Return key.

11 Turn on email message synchronisation

Press the required account.

Press the indicator next to "Sync emails" to turn on the function.

12 Enter email account name

Press Account name and colour.

Key in the required name for the email account and press Done.

13 Select setting for synchronisation during off-peak hours

Press Email sync schedule.

Press Set sync schedule.

Press the required setting.

14 Select setting for synchronisation during peak hours

Press the indicator next to "Peak schedule" to turn on the function and follow the instructions on the screen to select the required settings.

Press the Return key.

15 Select data types for synchronisation

Press the indicators next to the required data types to turn synchronisation on or off.

16 Return to the home screen

Press the Home key to return to the home screen.