Samsung Galaxy Chromebook Go 14"

Samsung Galaxy Chromebook Go 14"

Chrome OS

I can't use the internet connection on my Samsung Galaxy Chromebook Go 14" Chrome OS

Cause 2 of 2: Mobile data is turned off

To use the internet connection on your laptop, mobile data needs to be turned on.

Solution: If you don't have a fixed line connection or a Wi-Fi connection, you need to turn on mobile data and establish a connection to a mobile network.

Step 1 of 18

Insert SIM

Find an opener for the card holder. Insert the opener into the small hole in the SIM holder.

Step 2 of 18

Insert SIM

Remove the SIM holder from your laptop.

Step 3 of 18

Insert SIM

Turn your SIM so the angled corner of the SIM matches the angled corner of the SIM holder and place your SIM in the SIM holder.

Step 4 of 18

Insert SIM

Slide the SIM holder into your laptop.

Step 5 of 18

Connect to mobile network

Click the menu field.

Step 6 of 18

Connect to mobile network

If your SIM is locked, click Not connected.

Step 7 of 18

Connect to mobile network

Click Click to unlock.

Step 8 of 18

Connect to mobile network

Key in your PIN and click Unlock.

Step 9 of 18

Connect to mobile network

Click the close icon.

Step 10 of 18

Connect to mobile network

When you're connected to a mobile network, the mobile network icon is displayed at the bottom of the screen.

Step 11 of 18

Connect to a Wi-Fi network

Click the menu field.

Step 12 of 18

Connect to a Wi-Fi network

Click the settings icon.

Step 13 of 18

Connect to a Wi-Fi network

Click the indicator next to "Wi-Fi" to turn on the function.

Step 14 of 18

Connect to a Wi-Fi network

Click arrow right.

Step 15 of 18

Connect to a Wi-Fi network

Click the required Wi-Fi network.

Step 16 of 18

Connect to a Wi-Fi network

Key in the password for the Wi-Fi network and click Connect.

Step 17 of 18

Connect to a Wi-Fi network

Click the close icon.

Step 18 of 18

Connect to a Wi-Fi network

When you're connected to a Wi-Fi network, the Wi-Fi icon is displayed at the bottom of the screen.

1 Insert SIM

Find an opener for the card holder. Insert the opener into the small hole in the SIM holder.
Remove the SIM holder from your laptop.
Turn your SIM so the angled corner of the SIM matches the angled corner of the SIM holder and place your SIM in the SIM holder.
Slide the SIM holder into your laptop.

2 Connect to mobile network

Click the menu field.
If your SIM is locked, click Not connected.
Click Click to unlock.
Key in your PIN and click Unlock.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. You can get the PUK by calling customer services on 191 from a Vodafone mobile phone. If you're using a land line, you need to dial 03333 040 191. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Vodafone.
Click the close icon.
When you're connected to a mobile network, the mobile network icon is displayed at the bottom of the screen.

3 Connect to a Wi-Fi network

Click the menu field.
Click the settings icon.
Click the indicator next to "Wi-Fi" to turn on the function.
Click arrow right.
Click the required Wi-Fi network.
Key in the password for the Wi-Fi network and click Connect.
If the Wi-Fi network is password protected, a lock icon is displayed next to the name of the Wi-Fi network. You can get the password from the network provider or administrator.
Click the close icon.
When you're connected to a Wi-Fi network, the Wi-Fi icon is displayed at the bottom of the screen.

Get information on...

Or choose...

Another device