Samsung Galaxy Note20 Ultra 5G

Samsung Galaxy Note20 Ultra 5G

Android 10.0

I can't use one of my apps on my Samsung Galaxy Note20 Ultra 5G Android 10.0

Cause 1 of 1: The app is damaged or has not been updated to the newest version.

If you can't use one of your apps, the app may be faulty or it needs to be updated to the newest version.

Solution: Uninstall the app and install it again.

Step 1 of 9

Find "Play Store"

Slide your finger upwards on the screen.

Step 2 of 9

Find "Play Store"

Press Play Store.

Step 3 of 9

Uninstall apps

Slide your finger right starting from the left side of the screen.

Step 4 of 9

Uninstall apps

Press My apps & games.

Step 5 of 9

Uninstall apps

Press Installed.

Step 6 of 9

Uninstall apps

Press the required app.

Step 7 of 9

Uninstall apps

Press Uninstall.

Step 8 of 9

Uninstall apps

Press OK.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Play Store"

Slide your finger upwards on the screen.

Press Play Store.

2 Uninstall apps

Slide your finger right starting from the left side of the screen.

Press My apps & games.

Press Installed.

Press the required app.

Press Uninstall.

Press OK.

3 Return to the home screen

Press the Home key to return to the home screen.