Samsung Galaxy S21 5G

Samsung Galaxy S21 5G

Android 11.0

I can't send and receive email messages on my Samsung Galaxy S21 5G Android 11.0

Cause 2 of 5: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 31

Find "Manage accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 31

Find "Manage accounts"

Press the settings icon.

Step 3 of 31

Find "Manage accounts"

Press Accounts and backup.

Step 4 of 31

Find "Manage accounts"

Press Manage accounts.

Step 5 of 31

Create new email account

Press Add account.

Step 6 of 31

Select server type

Press Exchange.

Step 7 of 31

Enter email address

Press the field below "Email" and key in your email address.

Step 8 of 31

Enter email address

Press Next.

Step 9 of 31

Enter email address

If this screen is displayed, your email account has been recognised and is being set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 10 of 31

Enter password

Press Password and key in the password for your email account.

Step 11 of 31

Select client certificate

To turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.

Step 12 of 31

Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

Step 13 of 31

Enter server name

Press the field below "Server" and key in the server address.

Step 14 of 31

Enter port number

Press the field below "Port" and key in the port number.

Step 15 of 31

Turn encryption of incoming email on or off

Press the drop down list below "Security type".

Step 16 of 31

Turn encryption of incoming email on or off

Press the required setting.

Step 17 of 31

Turn encryption of incoming email on or off

Press Next.

Step 18 of 31

Turn encryption of incoming email on or off

Press Done.

Step 19 of 31

Enter email account name

Press the required email account.

Step 20 of 31

Enter email account name

Press Account settings.

Step 21 of 31

Enter email account name

Press the required email account.

Step 22 of 31

Enter email account name

Press Account name and key in the required name.

Step 23 of 31

Enter email account name

Press OK.

Step 24 of 31

Enter sender name

Press Your name and key in the required sender name.

Step 25 of 31

Enter sender name

Press OK.

Step 26 of 31

Select setting for retrieval of new email messages

Press Sync frequency.

Step 27 of 31

Select setting for retrieval of new email messages

Press the required setting.

Step 28 of 31

Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

Step 29 of 31

Select data types for synchronisation

Press the fields next to the required data types to turn synchronisation on or off.

Step 30 of 31

Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

Step 31 of 31

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Manage accounts"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts and backup.

Press Manage accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Exchange.

4 Enter email address

Press the field below "Email" and key in your email address.

Press Next.

If this screen is displayed, your email account has been recognised and is being set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Enter password

Press Password and key in the password for your email account.

6 Select client certificate

To turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.

7 Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

8 Enter server name

Press the field below "Server" and key in the server address.

9 Enter port number

Press the field below "Port" and key in the port number.

10 Turn encryption of incoming email on or off

Press the drop down list below "Security type".

Press the required setting.

Press Next.

Press Done.

11 Enter email account name

Press the required email account.

Press Account settings.

Press the required email account.

Press Account name and key in the required name.

Press OK.

12 Enter sender name

Press Your name and key in the required sender name.

Press OK.

13 Select setting for retrieval of new email messages

Press Sync frequency.

Press the required setting.

14 Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

15 Select data types for synchronisation

Press the fields next to the required data types to turn synchronisation on or off.

16 Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

17 Return to the home screen

Press the Home key to return to the home screen.