Samsung Galaxy S23

Samsung Galaxy S23

Android 13

I can't send and receive email messages on my Samsung Galaxy S23 Android 13

Cause 2 of 2: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 24

Find "Manage accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 24

Find "Manage accounts"

Press the settings icon.

Step 3 of 24

Find "Manage accounts"

Press Accounts and backup.

Step 4 of 24

Find "Manage accounts"

Press Manage accounts.

Step 5 of 24

Create new email account

Press Add account.

Step 6 of 24

Select server type

Press Exchange.

Step 7 of 24

Enter email address

Press the field below "Email" and key in your email address.

Step 8 of 24

Enter email address

Press Next.

Step 9 of 24

Enter password

Press Password and key in the password for your email account.

Step 10 of 24

Enter password

Press Sign in.

Step 11 of 24

Enter password

Press Done.

Step 12 of 24

Enter email account name

Press the required email account.

Step 13 of 24

Enter email account name

Press Account settings.

Step 14 of 24

Enter email account name

Press the required email account.

Step 15 of 24

Enter email account name

Press Account name and key in the required name.

Step 16 of 24

Enter email account name

Press OK.

Step 17 of 24

Enter sender name

Press Your name and key in the required sender name.

Step 18 of 24

Enter sender name

Press OK.

Step 19 of 24

Select setting for retrieval of new email messages

Press Sync frequency.

Step 20 of 24

Select setting for retrieval of new email messages

Press the required setting.

Step 21 of 24

Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

Step 22 of 24

Select data types for synchronisation

Press the fields next to the required data types to turn synchronisation on or off.

Step 23 of 24

Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

Step 24 of 24

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Manage accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts and backup.
Press Manage accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Exchange.

4 Enter email address

Press the field below "Email" and key in your email address.
Press Next.

5 Enter password

Press Password and key in the password for your email account.
Press Sign in.
Press Done.

6 Enter email account name

Press the required email account.
Press Account settings.
Press the required email account.
Press Account name and key in the required name.
Press OK.

7 Enter sender name

Press Your name and key in the required sender name.
Press OK.

8 Select setting for retrieval of new email messages

Press Sync frequency.
Press the required setting.

9 Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

10 Select data types for synchronisation

Press the fields next to the required data types to turn synchronisation on or off.

11 Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

12 Return to the home screen

Press the Home key to return to the home screen.

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