Sony Xperia 5

Sony Xperia 5

Android 9.0

I can't install apps on my Sony Xperia 5 Android 9.0

Cause 2 of 4: Your Google account hasn't been activated on your phone

To install apps, your Google account needs to be activated on your phone.

Solution: Activate your Google account on the phone.

Step 1 of 12

Find "Google"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 12

Find "Google"

Press the settings icon.

Step 3 of 12

Find "Google"

Press Accounts.

Step 4 of 12

Find "Google"

Press Add account.

Step 5 of 12

Find "Google"

Press Google.

Step 6 of 12

Activate Google account

If you don't have a Google account, press Create account and follow the instructions on the screen to create an account.

Step 7 of 12

Activate Google account

Press Email or phone and key in the username for your Google account.

Step 8 of 12

Activate Google account

Press Next.

Step 9 of 12

Activate Google account

Press the field below "Enter your password" and key in the password for your Google account.

Step 10 of 12

Activate Google account

Press Next.

Step 11 of 12

Activate Google account

Press I agree and follow the instructions on the screen to select settings for your Google account.

Step 12 of 12

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Google"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts.

Press Add account.

Press Google.

2 Activate Google account

If you don't have a Google account, press Create account and follow the instructions on the screen to create an account.

Press Email or phone and key in the username for your Google account.

Press Next.

Press the field below "Enter your password" and key in the password for your Google account.

Press Next.

Press I agree and follow the instructions on the screen to select settings for your Google account.

3 Return to the home screen

Press the Home key to return to the home screen.