Apple iPhone Xs

1. On your old phone

Make sure that both your new and your old phone are connected to a Wi-Fi network. Delete your eSIM on your old phone: you'll find the function in the phone settings. Subsequently, you will receive an email message on your registered email address with your current QR code. Open the attached file. For consumers, the file is password protected using your date of birth in DDMMYYYY format. For business customers, the file is password protected using the postcode.

2. On your new phone

Press Settings.

2. On your new phone

Press Mobile Service.

2. On your new phone

Press Add eSIM.

2. On your new phone

Press Use QR Code.

2. On your new phone

Place the QR code you've received inside the phone camera frame to scan the code. Your eSIM is transferred to your new phone over the internet.