Huawei P40 Pro

Huawei P40 Pro

Android 10.0

I can't send and receive email messages on my Huawei P40 Pro Android 10.0

Cause 5 of 5: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 30

Find "Users & accounts"

Press Settings.

Step 2 of 30

Find "Users & accounts"

Press Users & accounts.

Step 3 of 30

Create new email account

Press Add an account.

Step 4 of 30

Create new email account

Press Corporate.

Step 5 of 30

Enter email address

Press Email address and key in your email address.

Step 6 of 30

Enter username

Press Username (optional) and key in the username for your email account.

Step 7 of 30

Enter password

Press Password and key in the password for your email account.

Step 8 of 30

Enter password

Press SIGN IN.

Step 9 of 30

Enter domain name

Press the field below "Domain" and key in the domain name.

Step 10 of 30

Enter server name

Press the field below "Server" and key in the server address.

Step 11 of 30

Enter incoming port

Press the field below "Port" and key in the required port number.

Step 12 of 30

Turn SSL encryption on or off

Press Security type.

Step 13 of 30

Turn SSL encryption on or off

Press None to turn the function on or off.

Step 14 of 30

Turn SSL encryption on or off

If you turn on the function, press Client certificate and follow the instructions on the screen to install the required certificate.

Step 15 of 30

Turn SSL encryption on or off

Press NEXT.

Step 16 of 30

Select period for email message synchronisation

Press Sync frequency.

Step 17 of 30

Select period for email message synchronisation

Press the required setting.

Step 18 of 30

Turn email message notifications on or off

Press the field next to "Notify me when email arrives" to turn the function on or off.

Step 19 of 30

Turn contact synchronisation on or off

Press the field next to "Sync contacts from this account" to turn the function on or off.

Step 20 of 30

Turn calendar synchronisation on or off

Press the field next to "Sync calendar from this account" to turn the function on or off.

Step 21 of 30

Turn on email message synchronisation

Press the field next to "Sync email from this account" to turn on the function.

Step 22 of 30

Turn on email message synchronisation

Press NEXT.

Step 23 of 30

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 24 of 30

Find "Settings"

Press Email.

Step 25 of 30

Find "Settings"

Press the menu icon.

Step 26 of 30

Find "Settings"

Press Settings.

Step 27 of 30

Enter email account name

Press the required email account.

Step 28 of 30

Enter email account name

Press Account name and key in the required name.

Step 29 of 30

Enter email account name

Press OK.

Step 30 of 30

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Users & accounts"

Press Settings.

Press Users & accounts.

2 Create new email account

Press Add an account.

Press Corporate.

3 Enter email address

Press Email address and key in your email address.

4 Enter username

Press Username (optional) and key in the username for your email account.

5 Enter password

Press Password and key in the password for your email account.

Press SIGN IN.

If the screen tells you that the email account has been set up, follow the instructions on the screen to select more settings and finish the setup.

6 Enter domain name

Press the field below "Domain" and key in the domain name.

7 Enter server name

Press the field below "Server" and key in the server address.

8 Enter incoming port

Press the field below "Port" and key in the required port number.

9 Turn SSL encryption on or off

Press Security type.

Press None to turn the function on or off.

If you turn on the function, press Client certificate and follow the instructions on the screen to install the required certificate.

Press NEXT.

10 Select period for email message synchronisation

Press Sync frequency.

Press the required setting.

11 Turn email message notifications on or off

Press the field next to "Notify me when email arrives" to turn the function on or off.

12 Turn contact synchronisation on or off

Press the field next to "Sync contacts from this account" to turn the function on or off.

13 Turn calendar synchronisation on or off

Press the field next to "Sync calendar from this account" to turn the function on or off.

14 Turn on email message synchronisation

Press the field next to "Sync email from this account" to turn on the function.

Press NEXT.

15 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

16 Find "Settings"

Press Email.

Press the menu icon.

Press Settings.

17 Enter email account name

Press the required email account.

Press Account name and key in the required name.

Press OK.

18 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.