Motorola Moto G9 PLAY

Motorola Moto G9 PLAY

Android 10.0

I can't send and receive email messages on my Motorola Moto G9 PLAY Android 10.0

Cause 5 of 5: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 30

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 30

Find "Accounts"

Press the settings icon.

Step 3 of 30

Find "Accounts"

Press Accounts.

Step 4 of 30

Create new email account

Press Add account.

Step 5 of 30

Select server type

Press Exchange.

Step 6 of 30

Enter email address

Press the field below "Email" and key in your email address.

Step 7 of 30

Enter email address

Press Next.

Step 8 of 30

Enter password

Press Password and key in the password for your email account.

Step 9 of 30

Select client certificate

To turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.

Step 10 of 30

Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

Step 11 of 30

Select server address

Press the field below "Server" and key in the server address.

Step 12 of 30

Enter port number

Press the field below "Port" and key in the required port number.

Step 13 of 30

Turn SSL encryption on or off

Press the drop down list below "Security type".

Step 14 of 30

Turn SSL encryption on or off

Press the required setting.

Step 15 of 30

Turn SSL encryption on or off

Press Next and follow the instructions on the screen to finish setting up your phone.

Step 16 of 30

Turn SSL encryption on or off

Press Done.

Step 17 of 30

Select email account settings

Press the required account.

Step 18 of 30

Select email account settings

Press Account settings.

Step 19 of 30

Select email account settings

Press the required email account.

Step 20 of 30

Enter account name

Press Account name.

Step 21 of 30

Enter account name

Key in the required account name and press OK.

Step 22 of 30

Enter sender name

Press Your name.

Step 23 of 30

Enter sender name

Key in the required sender name and press OK.

Step 24 of 30

Select settings for retrieval of new email messages

Press Sync frequency.

Step 25 of 30

Select settings for retrieval of new email messages

Press the required setting.

Step 26 of 30

Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

Step 27 of 30

Turn contact synchronisation on or off

Press the field next to "Sync contacts" to turn the function on or off.

Step 28 of 30

Turn calendar synchronisation on or off

Press the field next to "Sync calendar" to turn the function on or off.

Step 29 of 30

Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

Step 30 of 30

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Exchange.

4 Enter email address

Press the field below "Email" and key in your email address.

Press Next.

5 Enter password

Press Password and key in the password for your email account.

6 Select client certificate

To turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.

7 Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

8 Select server address

Press the field below "Server" and key in the server address.

9 Enter port number

Press the field below "Port" and key in the required port number.

10 Turn SSL encryption on or off

Press the drop down list below "Security type".

Press the required setting.

Press Next and follow the instructions on the screen to finish setting up your phone.

Press Done.

11 Select email account settings

Press the required account.

Press Account settings.

Press the required email account.

12 Enter account name

Press Account name.

Key in the required account name and press OK.

13 Enter sender name

Press Your name.

Key in the required sender name and press OK.

14 Select settings for retrieval of new email messages

Press Sync frequency.

Press the required setting.

15 Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

16 Turn contact synchronisation on or off

Press the field next to "Sync contacts" to turn the function on or off.

17 Turn calendar synchronisation on or off

Press the field next to "Sync calendar" to turn the function on or off.

18 Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

19 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.