Apple iPad Air (2019)

Apple iPad Air (2019)

iPadOS 17

I can't play music on my Apple iPad Air (2019) iPadOS 17

Cause 2 of 4: The audio file is damaged

The audio file may be damaged which means that it can't be played. It may help to delete it and transfer it to your tablet again.

Solution: Delete the damaged audio files and transfer the files from your computer to your tablet again.

Step 1 of 12

Connect tablet and computer

Connect the data cable to the socket and to your computer's USB port.

Step 2 of 12

Transfer files from your computer to your tablet

Click iTunes.

Step 3 of 12

Transfer files from your computer to your tablet

Click File.

Step 4 of 12

Transfer files from your computer to your tablet

Click Add File to Library... to add one file at a time.

Step 5 of 12

Transfer files from your computer to your tablet

Click Add Folder to Library... to add a folder.

Step 6 of 12

Transfer files from your computer to your tablet

Go to the required file or folder in your computer's file system and follow the instructions on the screen to add a file or folder to the iTunes library.

Step 7 of 12

Transfer files from your computer to your tablet

Depending on your settings in iTunes, the transfer may start automatically. To manually start the transfer, click the iPad icon.

Step 8 of 12

Transfer files from your computer to your tablet

Click the required category and follow the instructions on the screen to select the required settings.

Step 9 of 12

Transfer files from your computer to your tablet

Click Apply.

Step 10 of 12

Transfer pictures and videos from your tablet to your computer

Start a file manager on your computer.

Step 11 of 12

Transfer pictures and videos from your tablet to your computer

Go to the required folder in your tablet's file system.

Step 12 of 12

Transfer pictures and videos from your tablet to your computer

Highlight the required file and move or copy it to the required location.

1 Connect tablet and computer

Connect the data cable to the socket and to your computer's USB port.
Before you connect your tablet and computer, you need to install iTunes on your computer.

2 Transfer files from your computer to your tablet

Click iTunes.
To transfer files from your computer to your tablet, you need to add your files to the iTunes library.
Click File.
Click Add File to Library... to add one file at a time.
Click Add Folder to Library... to add a folder.
Go to the required file or folder in your computer's file system and follow the instructions on the screen to add a file or folder to the iTunes library.
Depending on your settings in iTunes, the transfer may start automatically. To manually start the transfer, click the iPad icon.
Click the required category and follow the instructions on the screen to select the required settings.
Click Apply.

3 Transfer pictures and videos from your tablet to your computer

Start a file manager on your computer.
Go to the required folder in your tablet's file system.
Highlight the required file and move or copy it to the required location.

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