Apple iPad Air (2020)

Apple iPad Air (2020)

iPadOS 17

I can't send and receive email messages on my Apple iPad Air (2020) iPadOS 17

Cause 1 of 3: Your tablet hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, your tablet needs to be correctly set up for Exchange email.

Solution: Set up your tablet for Exchange email.

Step 1 of 26

Find "Accounts"

Press Settings.

Step 2 of 26

Find "Accounts"

Press Mail.

Step 3 of 26

Find "Accounts"

Press Accounts.

Step 4 of 26

Create new email account

Press Add Account.

Step 5 of 26

Create new email account

Press Microsoft Exchange.

Step 6 of 26

Enter email address

Press Email and key in your email address.

Step 7 of 26

Enter email account name

Press Description and key in the required name.

Step 8 of 26

Enter email account name

Press Next.

Step 9 of 26

Enter email account name

Press Sign In.

Step 10 of 26

Enter email account name

Press Continue.

Step 11 of 26

Enter password

Press Password and key in the password for your email account.

Step 12 of 26

Enter password

Press Sign in.

Step 13 of 26

Select settings for synchronisation of data

Press the indicators next to the required data types to turn synchronisation of each data type on or off.

Step 14 of 26

Select settings for synchronisation of data

Press Save. Your email account has now been set up. To select more settings for e.g. SSL encryption and retrieval of new email messages, proceed with the following steps.

Step 15 of 26

Turn SSL encryption on or off

Press the name of the Exchange email account you've just set up.

Step 16 of 26

Turn SSL encryption on or off

Press Account.

Step 17 of 26

Turn SSL encryption on or off

Press Advanced Settings.

Step 18 of 26

Turn SSL encryption on or off

Press the indicator next to "Use SSL" to turn the function on or off.

Step 19 of 26

Turn SSL encryption on or off

Press arrow left.

Step 20 of 26

Turn SSL encryption on or off

Press Done.

Step 21 of 26

Turn SSL encryption on or off

Press arrow left.

Step 22 of 26

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 23 of 26

Select setting for retrieval of new email messages

Press the indicator next to "Push" to turn the function on or off.

Step 24 of 26

Select setting for retrieval of new email messages

If you turn off the function, press the required setting.

Step 25 of 26

Select setting for retrieval of new email messages

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Step 26 of 26

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Accounts"

Press Settings.
Press Mail.
Press Accounts.

2 Create new email account

Press Add Account.
Press Microsoft Exchange.

3 Enter email address

Press Email and key in your email address.

4 Enter email account name

Press Description and key in the required name.
Press Next.
Press Sign In.
Press Continue.

5 Enter password

Press Password and key in the password for your email account.
Press Sign in.

6 Select settings for synchronisation of data

Press the indicators next to the required data types to turn synchronisation of each data type on or off.
Press Save. Your email account has now been set up. To select more settings for e.g. SSL encryption and retrieval of new email messages, proceed with the following steps.

7 Turn SSL encryption on or off

Press the name of the Exchange email account you've just set up.
Press Account.
Press Advanced Settings.
Press the indicator next to "Use SSL" to turn the function on or off.
Press arrow left.
Press Done.
Press arrow left.

8 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.

9 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Get information on...

Or choose...

Another device