We have found 1 possible solutions to your problem.
Before you start this troubleshooting guide you need to check one important thing:
Why do we ask this question?
It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your apps.
Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.
*Annual Price Increase: During your minimum period, the monthly cost will increase each year on 1 April by £1.80 for Pay monthly plans with Airtime/Data, and £3 for Home Broadband plans. This doesn't affect Device Plans. More information: vodafone.co.uk/pricechanges
© 2025 Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services Register No. 712210)
