Microsoft Surface Go 3

Microsoft Surface Go 3

Windows 11

I can't use the internet connection on my Microsoft Surface Go 3 Windows 11

Cause 2 of 2: Mobile data is turned off

To use the internet connection on your laptop, mobile data needs to be turned on.

Solution: If you don't have a fixed line connection or a Wi-Fi connection, you need to turn on mobile data and establish a connection to a mobile network.

Step 1 of 22

Insert SIM

Find the opener for the card holder.

Step 2 of 22

Insert SIM

Insert the opener into the small hole in the SIM holder.

Step 3 of 22

Insert SIM

Remove the SIM holder from your laptop.

Step 4 of 22

Insert SIM

Turn your SIM so the angled corner of the SIM matches the angled corner of the SIM holder and place your SIM in the SIM holder.

Step 5 of 22

Insert SIM

Slide the SIM holder into your laptop.

Step 6 of 22

Connect to mobile network

Click the network icon.

Step 7 of 22

Connect to mobile network

If your SIM is locked, click arrow right next to the mobile network icon.

Step 8 of 22

Connect to mobile network

Click Unlock SIM.

Step 9 of 22

Connect to mobile network

Key in your PIN and click Next.

Step 10 of 22

Connect to mobile network

Click the desktop.

Step 11 of 22

Connect to mobile network

When you're connected to a mobile network, the mobile network icon is displayed at the bottom of the screen.

Step 12 of 22

Connect to a Wi-Fi network

Click the Windows icon.

Step 13 of 22

Connect to a Wi-Fi network

Click Settings.

Step 14 of 22

Connect to a Wi-Fi network

Click Network & internet.

Step 15 of 22

Connect to a Wi-Fi network

Click WiFi.

Step 16 of 22

Connect to a Wi-Fi network

Click the indicator next to "WiFi" to turn on the function.

Step 17 of 22

Connect to a Wi-Fi network

Click Show available networks.

Step 18 of 22

Connect to a Wi-Fi network

Click the required Wi-Fi network.

Step 19 of 22

Connect to a Wi-Fi network

Click Connect.

Step 20 of 22

Connect to a Wi-Fi network

Key in the password for the Wi-Fi network and click Next.

Step 21 of 22

Connect to a Wi-Fi network

Click the close icon.

Step 22 of 22

Connect to a Wi-Fi network

When you're connected to a Wi-Fi network, the Wi-Fi icon is displayed at the bottom of the screen.

1 Insert SIM

Find the opener for the card holder.
Insert the opener into the small hole in the SIM holder.
Remove the SIM holder from your laptop.
Turn your SIM so the angled corner of the SIM matches the angled corner of the SIM holder and place your SIM in the SIM holder.
Please note that your laptop only supports nano SIMs.
Slide the SIM holder into your laptop.

2 Connect to mobile network

Click the network icon.
If your SIM is locked, click arrow right next to the mobile network icon.
Click Unlock SIM.
Key in your PIN and click Next.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. You can get the PUK by calling customer services on 191 from a Vodafone mobile phone. If you're using a land line, you need to dial 03333 040 191. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Vodafone.
Click the desktop.
When you're connected to a mobile network, the mobile network icon is displayed at the bottom of the screen.

3 Connect to a Wi-Fi network

Click the Windows icon.
Click Settings.
Click Network & internet.
Click WiFi.
Click the indicator next to "WiFi" to turn on the function.
Click Show available networks.
Click the required Wi-Fi network.
Click Connect.
Key in the password for the Wi-Fi network and click Next.
If the Wi-Fi network is password protected, a lock icon is displayed next to the name of the Wi-Fi network. You can get the password from the network provider or administrator.
Click the close icon.
When you're connected to a Wi-Fi network, the Wi-Fi icon is displayed at the bottom of the screen.

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