Microsoft Surface Go 3

Windows 11

I can't use the internet connection on my Microsoft Surface Go 3 Windows 11

Cause 1 of 2: There's an error in your laptop's operating system

If there's an error in your laptop's operating system, it may help restarting it.

Step 1 of 5

Turn on your laptop

Connect the power supply to the power plug and to a wall socket.

Step 2 of 5

Turn on your laptop

Press and hold On/Off until your laptop is turned on. Follow the instructions on the screen to log on.

Step 3 of 5

Turn off your laptop

Click the Windows icon.

Step 4 of 5

Turn off your laptop

Click the power off icon.

Step 5 of 5

Turn off your laptop

Click Shut down.

Connect the power supply to the power plug and to a wall socket.

Press and hold On/Off until your laptop is turned on. Follow the instructions on the screen to log on.

Click the Windows icon.

Click the power off icon.

Click Shut down.