Motorola Moto G34 5G

1. On your old phone

Make sure that both your new and your old phone are connected to a Wi-Fi network. Delete your eSIM on your old phone: you'll find the function in the phone settings. Subsequently, you will receive an email message on your registered email address with your current QR code. Open the attached file. For consumers, the file is password protected using your date of birth in DDMMYYYY format. For business customers, the file is password protected using the postcode.

2. On your new phone

Slide two fingers downwards starting from the top of the screen.

2. On your new phone

Press the settings icon.

2. On your new phone

Press Network & Internet.

2. On your new phone

Press Mobile network.

2. On your new phone

Press Add SIM.

2. On your new phone

Press Download a new eSIM.

2. On your new phone

Place the QR code you've received inside the phone camera frame to scan the code. Your eSIM is transferred to your new phone over the internet.