Motorola Moto G53 5G

Motorola Moto G53 5G

Android 13

I can't send and receive email messages on my Motorola Moto G53 5G Android 13

Cause 1 of 3: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 24

Find "Passwords & accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 24

Find "Passwords & accounts"

Press the settings icon.

Step 3 of 24

Find "Passwords & accounts"

Press Passwords & accounts.

Step 4 of 24

Create new email account

Press Add account.

Step 5 of 24

Select server type

Press Exchange.

Step 6 of 24

Enter email address

Press the field below "Email" and key in your email address.

Step 7 of 24

Enter email address

Press Next.

Step 8 of 24

Enter password

Press Password and key in the password for your email account.

Step 9 of 24

Enter password

Press Sign in.

Step 10 of 24

Enter password

Press Done.

Step 11 of 24

Select email account settings

Press the required account.

Step 12 of 24

Select email account settings

Press Account settings.

Step 13 of 24

Select email account settings

Press the required email account.

Step 14 of 24

Enter account name

Press Account name.

Step 15 of 24

Enter account name

Key in the required account name and press OK.

Step 16 of 24

Enter sender name

Press Your name.

Step 17 of 24

Enter sender name

Key in the required sender name and press OK.

Step 18 of 24

Select settings for retrieval of new email messages

Press Sync frequency.

Step 19 of 24

Select settings for retrieval of new email messages

Press the required setting.

Step 20 of 24

Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

Step 21 of 24

Turn contact synchronisation on or off

Press the field next to "Sync contacts" to turn the function on or off.

Step 22 of 24

Turn calendar synchronisation on or off

Press the field next to "Sync calendar" to turn the function on or off.

Step 23 of 24

Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

Step 24 of 24

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Passwords & accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Passwords & accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Exchange.

4 Enter email address

Press the field below "Email" and key in your email address.
Press Next.

5 Enter password

Press Password and key in the password for your email account.
Press Sign in.
Press Done.

6 Select email account settings

Press the required account.
Press Account settings.
Press the required email account.

7 Enter account name

Press Account name.
Key in the required account name and press OK.

8 Enter sender name

Press Your name.
Key in the required sender name and press OK.

9 Select settings for retrieval of new email messages

Press Sync frequency.
Press the required setting.

10 Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

11 Turn contact synchronisation on or off

Press the field next to "Sync contacts" to turn the function on or off.

12 Turn calendar synchronisation on or off

Press the field next to "Sync calendar" to turn the function on or off.

13 Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

14 Return to the home screen

Press the Home key to return to the home screen.

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