Samsung Galaxy Book Go
Help and Support for

Samsung Galaxy Book Go

Windows 11

Choose a help topic

The screen on your Samsung Galaxy Book Go Windows 11 is black after power-up

Cause 2 of 2: An external screen has been connected to your laptop

If an external screen has been connected to your laptop, the screen on your laptop may be deactivated

Solution: Make sure that any external screens are disconnected from your laptop's ports.

Did this solve the problem?

Buying online

Latest phones

Help and support

Vodafone UK

Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

*Annual Price Increase: The monthly cost will increase each year on 1 April by £2.50 for Pay monthly plans with Airtime/Data, and £3.50 for Home Broadband plans. This doesn't affect Device Plans. More information: vodafone.co.uk/pricechanges

© 2026 Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services Register No. 712210)