Help and Support for
Samsung Galaxy Chromebook Go 14"
Chrome OS
Choose a help topic
The screen on your Samsung Galaxy Chromebook Go 14" Chrome OS is black after power-up
We have found 2 possible solutions to your problem.
Before you start this troubleshooting guide you need to check one important thing:
Why do we ask this question?
It's important to find out if you can turn on your laptop. If you can't turn on your laptop, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your laptop's screen.