Sony Xperia 5

Sony Xperia 5

Android 9.0

I can't send and receive email messages on my Sony Xperia 5 Android 9.0

Cause 5 of 5: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 32

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 32

Find "Accounts"

Press the settings icon.

Step 3 of 32

Find "Accounts"

Press Accounts.

Step 4 of 32

Create new email account

Press Add account.

Step 5 of 32

Create new email account

Press Exchange.

Step 6 of 32

Enter email address

Press the field below "Email" and key in your email address.

Step 7 of 32

Enter email address

Press Next.

Step 8 of 32

Enter password

Press Enter your password and key in the password for your email account.

Step 9 of 32

Enter password

Press Next.

Step 10 of 32

Install security certificate

Press SELECT and follow the instructions on the screen to install the required certificate.

Step 11 of 32

Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

Step 12 of 32

Enter server name

Press the field below "Server" and key in the server address.

Step 13 of 32

Enter port number

Press the field below "Port" and key in the required port number.

Step 14 of 32

Turn SSL encryption on or off

Press the drop down list below "Security type".

Step 15 of 32

Turn SSL encryption on or off

Press the required setting to turn the function on or off.

Step 16 of 32

Turn SSL encryption on or off

Press Next and follow the instructions on the screen to turn server synchronisation on or off.

Step 17 of 32

Turn SSL encryption on or off

Press Done.

Step 18 of 32

Select setting for retrieval of new email messages

Press the required email account.

Step 19 of 32

Select setting for retrieval of new email messages

Press Account settings.

Step 20 of 32

Select setting for retrieval of new email messages

Press the required email account.

Step 21 of 32

Select setting for retrieval of new email messages

Press Sync frequency.

Step 22 of 32

Select setting for retrieval of new email messages

Press the required setting.

Step 23 of 32

Turn on email message synchronisation

Press Sync emails from: to turn on the function.

Step 24 of 32

Turn on email message synchronisation

Press the required setting.

Step 25 of 32

Turn contact synchronisation on or off

Press the field next to "Sync contacts" to turn the function on or off.

Step 26 of 32

Turn calendar synchronisation on or off

Press the field next to "Sync calendar" to turn the function on or off.

Step 27 of 32

Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

Step 28 of 32

Enter email account name

Press Account name and key in the required name.

Step 29 of 32

Enter email account name

Press OK.

Step 30 of 32

Enter sender name

Press Your name and key in the required sender name.

Step 31 of 32

Enter sender name

Press OK.

Step 32 of 32

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts.

2 Create new email account

Press Add account.

Press Exchange.

3 Enter email address

Press the field below "Email" and key in your email address.

Press Next.

4 Enter password

Press Enter your password and key in the password for your email account.

Press Next.

If the screen tells you that the email account has been set up, follow the instructions on the screen to select more settings and finish the setup.

5 Install security certificate

Press SELECT and follow the instructions on the screen to install the required certificate.

6 Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

7 Enter server name

Press the field below "Server" and key in the server address.

8 Enter port number

Press the field below "Port" and key in the required port number.

9 Turn SSL encryption on or off

Press the drop down list below "Security type".

Press the required setting to turn the function on or off.

Press Next and follow the instructions on the screen to turn server synchronisation on or off.

Press Done.

10 Select setting for retrieval of new email messages

Press the required email account.

Press Account settings.

Press the required email account.

Press Sync frequency.

Press the required setting.

11 Turn on email message synchronisation

Press Sync emails from: to turn on the function.

Press the required setting.

12 Turn contact synchronisation on or off

Press the field next to "Sync contacts" to turn the function on or off.

13 Turn calendar synchronisation on or off

Press the field next to "Sync calendar" to turn the function on or off.

14 Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

15 Enter email account name

Press Account name and key in the required name.

Press OK.

16 Enter sender name

Press Your name and key in the required sender name.

Press OK.

17 Return to the home screen

Press the Home key to return to the home screen.