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Cause 1 of 3: The entered password is incorrect
If you have keyed in a wrong password, you can't establish a wireless connection to your router.
Solution: See how to find the password for your router.
Establish a connection to the internet
Click the network icon.
Click the name of your Wi-Fi hotspot.
You'll find the password and name of the Wi-Fi hotspot on the back of your router.
Key in the password for your Wi-Fi hotspot and click Join.
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