Apple iPad Air 13 (2024)

Apple iPad Air 13 (2024)

iPadOS 18
iPadOS 18 iPadOS 17

I can't send and receive email messages on my Apple iPad Air 13 (2024) iPadOS 18

Cause 3 of 3: Your tablet hasn't been correctly set up for IMAP email

To send and receive email messages using IMAP, your tablet needs to be correctly set up for email.

Solution: Set up your tablet for IMAP email.

Step 1 of 46

Find "Mail Accounts"

Press Settings.

Step 2 of 46

Find "Mail Accounts"

Press Apps.

Step 3 of 46

Find "Mail Accounts"

Press Mail.

Step 4 of 46

Find "Mail Accounts"

Press Mail Accounts.

Step 5 of 46

Create new email account

Press Add Account.

Step 6 of 46

Create new email account

Press Other.

Step 7 of 46

Create new email account

Press Add Mail Account.

Step 8 of 46

Enter sender name

Press Name and key in the required sender name.

Step 9 of 46

Enter email address

Press Email and key in your email address.

Step 10 of 46

Enter password

Press Password and key in the password for your email account.

Step 11 of 46

Enter email account name

Press Description and key in the required name.

Step 12 of 46

Enter email account name

Press Next.

Step 13 of 46

Enter email account name

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.

Step 14 of 46

Select server type

Press IMAP.

Step 15 of 46

Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

Step 16 of 46

Enter username

Press Username and key in the username for your email account.

Step 17 of 46

Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

Step 18 of 46

Enter username

Press Username and key in the username for your email account.

Step 19 of 46

Enter password

Press Password and key in the password for your email account.

Step 20 of 46

Enter password

Press Next.

Step 21 of 46

Enter password

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Step 22 of 46

Select email account

Press the name of the email account you've just set up.

Step 23 of 46

Select email account

Press Account Settings.

Step 24 of 46

Turn on encryption of outgoing email messages

Press SMTP.

Step 25 of 46

Turn on encryption of outgoing email messages

Press the field below "PRIMARY SERVER".

Step 26 of 46

Turn on encryption of outgoing email messages

Press the indicator next to "Use SSL" to turn on the function.

Step 27 of 46

Turn on password authentication for outgoing email messages

Press Authentication.

Step 28 of 46

Turn on password authentication for outgoing email messages

Press Password.

Step 29 of 46

Turn on password authentication for outgoing email messages

Press arrow left.

587
Step 30 of 46

Enter outgoing port

Press Server Port and key in 587.

Step 31 of 46

Enter outgoing port

Press Done.

Step 32 of 46

Enter outgoing port

Press arrow left.

Step 33 of 46

Turn on encryption of incoming email messages

Press Advanced.

Step 34 of 46

Turn on encryption of incoming email messages

Press the indicator next to "Use SSL" to turn on the function.

Step 35 of 46

Turn on password authentication for incoming email messages

Press Authentication.

Step 36 of 46

Turn on password authentication for incoming email messages

Press Password.

Step 37 of 46

Turn on password authentication for incoming email messages

Press arrow left.

993
Step 38 of 46

Enter incoming port

Press Server Port and key in 993.

Step 39 of 46

Enter incoming port

Press arrow left.

Step 40 of 46

Enter incoming port

Press Done.

Step 41 of 46

Enter incoming port

Press arrow left.

Step 42 of 46

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 43 of 46

Select setting for retrieval of new email messages

Press the indicator next to "Push" to turn the function on or off.

Step 44 of 46

Select setting for retrieval of new email messages

If you turn off the function, press the required setting.

Step 45 of 46

Select setting for retrieval of new email messages

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Step 46 of 46

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Mail Accounts"

Press Settings.
Press Apps.
Press Mail.
Press Mail Accounts.

2 Create new email account

Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.

3 Enter sender name

Press Name and key in the required sender name.

4 Enter email address

Press Email and key in your email address.

5 Enter password

Press Password and key in the password for your email account.

6 Enter email account name

Press Description and key in the required name.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.

7 Select server type

Press IMAP.

8 Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

9 Enter username

Press Username and key in the username for your email account.

10 Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

11 Enter username

Press Username and key in the username for your email account.

12 Enter password

Press Password and key in the password for your email account.
Press Next.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

13 Select email account

Press the name of the email account you've just set up.
Press Account Settings.

14 Turn on encryption of outgoing email messages

Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn on the function.
It's recommended that you turn on encryption of outgoing email messages so that all email messages you send are encrypted and secured in the best possible way.

15 Turn on password authentication for outgoing email messages

Press Authentication.
Press Password.
Press arrow left.

16 Enter outgoing port

Press Server Port and key in 587.
If you're having problems sending email messages, try keying in 465 instead or ask your email provider for the correct outgoing port.
587
Press Done.
Press arrow left.

17 Turn on encryption of incoming email messages

Press Advanced.
Press the indicator next to "Use SSL" to turn on the function.
It's recommended that you turn on encryption of incoming email messages so that all email messages you receive are encrypted and secured in the best possible way.

18 Turn on password authentication for incoming email messages

Press Authentication.
Press Password.
Press arrow left.

19 Enter incoming port

Press Server Port and key in 993.
993
Press arrow left.
Press Done.
Press arrow left.

20 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.

21 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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