Apple iPhone 15 Pro Max

Apple iPhone 15 Pro Max

iOS 17

I can't play music on my Apple iPhone 15 Pro Max iOS 17

Cause 4 of 4: The audio file is damaged

The audio file may be damaged which means that it can't be played. It may help to delete it and transfer it to your phone again.

Solution: Delete the damaged audio files and transfer the files from your computer to your phone again.

Step 1 of 12

Connect phone and computer

Connect the data cable to the socket and to your computer's USB port.

Step 2 of 12

Transfer files from your computer to your phone

Click iTunes.

Step 3 of 12

Transfer files from your computer to your phone

Click File.

Step 4 of 12

Transfer files from your computer to your phone

Click Add File to Library... to add one file at a time.

Step 5 of 12

Transfer files from your computer to your phone

Click Add Folder to Library... to add a folder.

Step 6 of 12

Transfer files from your computer to your phone

Go to the required file or folder in your computer's file system and follow the instructions on the screen to add a file or folder to the iTunes library.

Step 7 of 12

Transfer files from your computer to your phone

Depending on your settings in iTunes, the transfer may start automatically. To manually start the transfer, click the iPhone icon.

Step 8 of 12

Transfer files from your computer to your phone

Click the required category and follow the instructions on the screen to select the required settings.

Step 9 of 12

Transfer files from your computer to your phone

Click Apply.

Step 10 of 12

Transfer pictures and videos from your phone to your computer

Start a file manager on your computer.

Step 11 of 12

Transfer pictures and videos from your phone to your computer

Go to the required folder in your phone's file system.

Step 12 of 12

Transfer pictures and videos from your phone to your computer

Highlight the required file and move or copy it to the required location.

1 Connect phone and computer

Connect the data cable to the socket and to your computer's USB port.
Before you connect your phone and computer, you need to install iTunes on your computer.

2 Transfer files from your computer to your phone

Click iTunes.
To transfer files from your computer to your phone, you need to add your files to the iTunes library.
Click File.
Click Add File to Library... to add one file at a time.
Click Add Folder to Library... to add a folder.
Go to the required file or folder in your computer's file system and follow the instructions on the screen to add a file or folder to the iTunes library.
Depending on your settings in iTunes, the transfer may start automatically. To manually start the transfer, click the iPhone icon.
Click the required category and follow the instructions on the screen to select the required settings.
Click Apply.

3 Transfer pictures and videos from your phone to your computer

Start a file manager on your computer.
Go to the required folder in your phone's file system.
Highlight the required file and move or copy it to the required location.

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