Getting started
Basic use
Calls and contacts
Messaging
Apps and media
Connectivity
Specifications
Cause 5 of 5: You are not logged on to the required music streaming service or do not have an active subscription
If you listen to music using a music streaming service, such as Apple Music or Spotify, you will need an active subscription and be logged on.
Solution: Check that you're logged on to the selected music streaming service and have an active subscription.
Or choose...
