Microsoft Surface Go 3

Microsoft Surface Go 3

Windows 11

The keyboard on your Microsoft Surface Go 3 Windows 11 isn't working

Cause 2 of 2: Your laptop's software hasn't been updated to the latest version

If the laptop software hasn't been updated, it may affect the functionality of the keyboard.

Solution: Update laptop software

Step 1 of 4

Find "Windows Update"

Click the Windows icon.

Step 2 of 4

Find "Windows Update"

Click Settings.

Step 3 of 4

Find "Windows Update"

Click Windows Update.

Step 4 of 4

Update laptop software

Click Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the laptop software.

1 Find "Windows Update"

Click the Windows icon.
Click Settings.
Click Windows Update.

2 Update laptop software

Click Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the laptop software.

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