Samsung Galaxy Chromebook Go 14"

Chrome OS

I can't use the fingerprint sensor on my Samsung Galaxy Chromebook Go 14" Chrome OS

Cause 2 of 2: The operating system hasn't been updated to the latest version

If the laptop operating system hasn't been updated, it may affect the functionality of the fingerprint sensor.

Step 1 of 4

Find "About Chrome OS"

Click the menu field.

Step 2 of 4

Find "About Chrome OS"

Click the settings icon.

Step 3 of 4

Find "About Chrome OS"

Click About Chrome OS.

Step 4 of 4

Update laptop software

Click Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the laptop software.

Click the menu field.

Click the settings icon.

Click About Chrome OS.

Click Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the laptop software.