Samsung Galaxy Tab A

Samsung Galaxy Tab A

I can't use one of my apps - Samsung Galaxy Tab A

Cause 6 of 7: You've got a new phone number

Some apps require your phone number to work. If you've had a new phone number since you installed the app, you may need to key in your new phone number.

Solution: Uninstall the app and try to install it again. Start the app and follow the instructions to key in your phone number.

Step 1 of 13

Find "Play Store"

Press Apps.

Step 2 of 13

Find "Play Store"

Press Play Store.

Step 3 of 13

Find app

To search by category:
Press APPS or GAMES.

Step 4 of 13

Find app

Press CATEGORIES.
Go to the required category.

Step 5 of 13

Find app

To search by name:
Press Google play.

Step 6 of 13

Find app

Key in the name of the required app and press the search icon.

Step 7 of 13

Install app

Press the required app.

Step 8 of 13

Install app

To install a free app:
Press INSTALL.

Step 9 of 13

Install app

Press ACCEPT.

Step 10 of 13

Install app

To buy an app:
Press the price.

Step 11 of 13

Install app

Follow the instructions on the display to install the app.
Press the Home key to return to the home screen.

Step 12 of 13

Use app

Press Apps.

Step 13 of 13

Use app

Press the app you've just installed.
Follow the instructions on the display to use the app.

1 Find "Play Store"

Press Apps.
Press Play Store.

2 Find app

To search by category:
Press APPS or GAMES.
Press CATEGORIES.
Go to the required category.
To search by name:
Press Google play.
Key in the name of the required app and press the search icon.

3 Install app

Press the required app.
To install a free app:
Press INSTALL.
Press ACCEPT.
To buy an app:
Press the price.
Follow the instructions on the display to install the app.
Press the Home key to return to the home screen.

4 Use app

Press Apps.
Press the app you've just installed.
Follow the instructions on the display to use the app.

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