Google Pixel 5

Android 11.0

I can't send and receive email messages on my Google Pixel 5 Android 11.0

Cause 5 of 5: Your phone hasn't been correctly set up for Exchange email

To send and receive email messages using Exchange, the phone needs to be correctly set up for Exchange email.

Solution: Set up the phone for Exchange email.

Step 1 of 30

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 30

Find "Accounts"

Press the settings icon.

Step 3 of 30

Find "Accounts"

Press Accounts.

Step 4 of 30

Create new email account

Press Add account.

Step 5 of 30

Select server type

Press Exchange.

Step 6 of 30

Enter email address

Press the field below "Email" and key in your email address.

Step 7 of 30

Enter email address

Press Next.

Step 8 of 30

Enter password

Press Password and key in the password for your email account.

Step 9 of 30

Select client certificate

To turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.

Step 10 of 30

Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

Step 11 of 30

Enter server name

Press the field below "Server" and key in the server address.

Step 12 of 30

Enter incoming port

Press the field below "Port" and key in the required port number.

Step 13 of 30

Turn SSL encryption on or off

Press the drop down list below "Security type".

Step 14 of 30

Turn SSL encryption on or off

Press the required setting.

Step 15 of 30

Turn SSL encryption on or off

Press Next.

Step 16 of 30

Turn SSL encryption on or off

Press Done.

Step 17 of 30

Enter email account name

Press the required email account.

Step 18 of 30

Enter email account name

Press Account settings.

Step 19 of 30

Enter email account name

Press the required email account.

Step 20 of 30

Enter email account name

Press Account name and key in the required name.

Step 21 of 30

Enter email account name

Press OK.

Step 22 of 30

Enter sender name

Press Your name and key in the required sender name.

Step 23 of 30

Enter sender name

Press OK.

Step 24 of 30

Select settings for retrieval of new email messages

Press Sync frequency.

Step 25 of 30

Select settings for retrieval of new email messages

Press the required setting.

Step 26 of 30

Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

Step 27 of 30

Turn contact synchronisation on or off

Press the field next to "Sync contacts" to turn the function on or off.

Step 28 of 30

Turn calendar synchronisation on or off

Press the field next to "Sync calendar" to turn the function on or off.

Step 29 of 30

Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

Step 30 of 30

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Exchange.

4 Enter email address

Press the field below "Email" and key in your email address.

Press Next.

5 Enter password

Press Password and key in the password for your email account.

6 Select client certificate

To turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.

7 Enter domain and username

Press the field below "Domain\Username" and key in the domain and username separated by a "\".

8 Enter server name

Press the field below "Server" and key in the server address.

9 Enter incoming port

Press the field below "Port" and key in the required port number.

10 Turn SSL encryption on or off

Press the drop down list below "Security type".

Press the required setting.

Press Next.

Press Done.

11 Enter email account name

Press the required email account.

Press Account settings.

Press the required email account.

Press Account name and key in the required name.

Press OK.

12 Enter sender name

Press Your name and key in the required sender name.

Press OK.

13 Select settings for retrieval of new email messages

Press Sync frequency.

Press the required setting.

14 Turn on email message synchronisation

Press the field next to "Sync email" to turn on the function.

15 Turn contact synchronisation on or off

Press the field next to "Sync contacts" to turn the function on or off.

16 Turn calendar synchronisation on or off

Press the field next to "Sync calendar" to turn the function on or off.

17 Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

18 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.