Samsung Galaxy A13

Samsung Galaxy A13

Android 12.0

I can't play music on my Samsung Galaxy A13 Android 12.0

Cause 4 of 4: The audio file is damaged

The audio file may be damaged which means that it can't be played. It may help to delete it and transfer it to your phone again.

Solution: Delete the damaged audio files and transfer the files from your computer to your phone again.

Step 1 of 8

Connect phone and computer

Connect the data cable to the socket and to your computer's USB port.

Step 2 of 8

Choose setting for USB connection

Slide your finger downwards starting from the top of the screen.

Step 3 of 8

Choose setting for USB connection

Press the drop down list.

Step 4 of 8

Choose setting for USB connection

Press Tap for other USB options..

Step 5 of 8

Choose setting for USB connection

Press Transferring files / Android Auto.

Step 6 of 8

Transfer files

Start a file manager on your computer.

Step 7 of 8

Transfer files

Go to the required folder in your computer's or your phone's file system.

Step 8 of 8

Transfer files

Highlight the required file and move or copy it to the required location.

1 Connect phone and computer

Connect the data cable to the socket and to your computer's USB port.

2 Choose setting for USB connection

Slide your finger downwards starting from the top of the screen.
Press the drop down list.
Press Tap for other USB options..
Press Transferring files / Android Auto.

3 Transfer files

Start a file manager on your computer.
Go to the required folder in your computer's or your phone's file system.
Highlight the required file and move or copy it to the required location.

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