Samsung Galaxy Book

Samsung Galaxy Book

Windows 11

I can't use the fingerprint sensor on my Samsung Galaxy Book Windows 11

Cause 1 of 2: There is dust or dirt on the fingerprint sensor

If there's dust or dirt on the fingerprint sensor, it may prevent it from registering fingerprints.

Solution: Clean the fingerprint sensor using a wet wipe or a damp cloth and finish using a dry cloth. Remember to turn off your laptop and remove the charger from the charging port before you start cleaning the fingerprint sensor.

Samsung Galaxy Book

Get information on...

Or choose...

Another device